Results
Salesforce Delivers Record Second Quarter Fiscal 2027 Results
Outlook
1cRPO growth accelerates to 14% Y/Y CC; Raises FY27 revenue guidance by $200M, $300M in CCGuidance raised
Results
SAN FRANCISCO, Calif. - August 26, 2026 - Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced results for its second quarter fiscal 2027 ended July 31, 2026.
Second Quarter Financial Highlights
Current remaining performance obligation ("cRPO") of $33.5 billion, up 14% year-over-year ("Y/Y") and in constant currency ("CC")
Remaining performance obligation of $66.3 billion, up 11% Y/Y
Subscription and support revenue of $10.8 billion, up 12% Y/Y and 11% in CC, including $440 million Informatica contribution
Revenue of $11.3 billion, up 11% Y/Y and in CC, including $456 million Informatica contribution
GAAP operating margin of 20.5% and non-GAAP operating margin of 34.1%
GAAP diluted net income per share of $4.29, up 119% Y/Y and non-GAAP diluted net income per share of $5.90, up 103% Y/Y
Operating cash flow of $1.3 billion, up 71% Y/Y, and free cash flow of $1.1 billion, up 81% Y/Y
Capital return
Returned $364 million in dividends to shareholders and continued to execute against $25 billion accelerated share repurchase (“ASR”)
Management commentary
“We just delivered one of our best quarters ever, outperforming across every key metric,” said Marc Benioff, Chair and CEO, Salesforce.
“AI is delivering value across every layer of our platform.
We’re seeing incredible demand for our AI and data products, with ARR about to cross $4 billion.
And with AIforce, our trusted enterprise harness, we’re unlocking the data, workflows, business logic, actions, and governance inside Salesforce and making it available to every agent, model, and interface.
This is how we are turning AI into customer success at unprecedented scale."
“AI is amplifying the power, reach, and value of our platform,” said Robin Washington, President and Chief Financial and Operating Officer, Salesforce.
“NNAOV growth is the strongest it's been in four years, keeping us on track for second-half organic revenue reacceleration.”
Results
Salesforce Company Highlights
Agentforce and Data 360 annual recurring revenue ("ARR") reached nearly $3.9 billion, up over 210% Y/Y
6Agentforce ARR exceeded $1.5 billion, up over 240% Y/Y. Effective Q2 FY27, Agentforce ARR includes our AI offerings, Slackbot and Headless 360
7.0 billion Agentic Work Units (“AWUs”) delivered to date across Agentforce and Slack, with 3.2 billion in Q2, growing 97% quarter-over-quarter ("Q/Q")
8Slack delivered its fastest quarterly Net New Annual Order Value ("NNAOV") growth since acquisition as Slackbot users grew over 150% Q/Q
Bookings from Agentforce One Edition and Agentforce for Apps, premium SKUs anchored in Sales and Service including the value from Agentic capabilities, more than doubled Q/Q
In Q2, Data 360 ingested 104 trillion records, up 355% Y/Y, including 82 trillion via Zero Copy, up 731% Y/Y, and processed 22 terabytes of unstructured data
Outlook
Guidance
2Salesforce raises full year FY27 revenue guidance to $46.1 billion to $46.4 billion, up 11% - 12% Y/Y and 11% Y/Y in CC.Guidance raised
In June, Salesforce announced separate definitive agreements to acquire Contentful and Fin.
The Company now expects both transactions to close independently in the coming weeks, during the third quarter of Salesforce's fiscal year 2027.
These acquisitions have been incorporated into all metrics within the Company's updated guidance, with the exception of cRPO; the guidance is conditional upon the closing of these transactions.
4With the U.S. dollar strengthening in Q2, Salesforce now expects a reduced currency tailwind for the business relative to prior guidance.Guidance lowered
This currency movement has been incorporated into the Company's updated guidance.
Initiates third quarter FY27 revenue guidance of $11.42 billion to $11.5 billion, up 11% - 12% Y/Y and in CC, including slightly above 4pts Informatica contribution
Initiates third quarter FY27 cRPO growth guidance of approximately 14% Y/Y and in CC, which does not include any contribution from the pending acquisitions of Contentful and Fin
5Raises full year FY27 revenue guidance, now expects full year FY27 revenue of $46.1 billion to $46.4 billion, up 11% - 12% Y/Y and 11% in CC, including slightly above 3pts Informatica contribution.Guidance raised
7The $200M raise, $300 million CC, reflects $100 million of organic growth, $200 million from the pending Contentful and Fin acquisitions, and $100M FX headwind
3Raises full year FY27 subscription and support revenue growth guidance to slightly above 12% Y/Y and slightly under 12% in CC, including slightly above 3pts Informatica contributionGuidance raised
Updates full year FY27 GAAP operating margin guidance to 20.1%, and maintains non-GAAP operating margin guidance of 34.3%
Maintains full year FY27 operating cash flow growth guidance and free cash flow growth guidance of approximately 4% - 5% Y/YGuidance reaffirmed
Final settlement of the company's $25 billion ASR is expected in October 2026.
Q3 FY27 Guidance
GAAPNon-GAAP (1)
Revenue$11.42 - $11.5 billionN/A
Revenue growth (2)11% - 12%11% - 12% CC, $0M Y/Y FX
Includes slightly above 4pts Informatica contribution
Diluted net income per share$1.81 - $1.83$3.42 - $3.44
Results
Current remaining performance obligation growth (3)Approximately 14%Approximately 14% CC, $100M Y/Y FX
Outlook
Full Year FY27 Guidance
GAAPNon-GAAP (1)
Revenue$46.1 - $46.4 billionN/A
Revenue growth (2)11% - 12%Approximately 11% CC, $200M Y/Y FX
Includes slightly above 3pts Informatica contribution
Results
Subscription and support revenue growth (4)Slightly above 12%Slightly under 12% CC
Includes slightly above 3pts Informatica contribution
Operating margin20.1%34.3%
Diluted net income per share$10.21 - $10.25$16.67 - $16.71
Operating cash flow growthApproximately 4% - 5%N/A
Outlook
Free cash flow growthN/AApproximately 4% - 5%
Results
Capital expendituresN/AApproximately 1.5% of revenue
Outlook
The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:
Full Year FY27 Guidance
GAAP operating margin (1)20.1%
Plus
Results
Amortization of purchased intangibles (2)4.4%
Stock-based compensation expense (2)(3)9.0%
Restructuring and acquisition-related costs (2)(3)0.8%
Non-GAAP operating margin (1)34.3%
Outlook
The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:
(1) The Company's GAAP tax provision is expected to be approximately 21.8% for the three months ended October 31, 2026 and 22.3% for the year ended January 31, 2027.
The GAAP tax rates may fluctuate due to discrete tax items, changes in valuation allowance assessment, future acquisitions, or other transactions.
Corporate events
Product Releases and Enhancements
Salesforce releases major updates for our core platform and apps three times a year, with additional updates happening regularly across our portfolio.
These releases are a result of significant research and development investments made over multiple years, and are designed to help customers drive cost savings, boost efficiency, and build trust.
To learn more about our newest innovations and product release highlights, including our latest Summer 2026 Product Release, see FY27 Q2 Product Releases and Announcements at https://www.salesforce.com/news/stories/fy27-q2-highlights/ and see our latest major release at www.salesforce.com/releases.
Investor Day
Management commentary
Environmental, Social, and Governance (ESG) Strategy
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